Return Policy

RETURNS & EXCHANGES

- Personalized and custom-made products are made just for you. As a result, we are unable to accept returns or exchanges. Please check your order carefully prior to purchase.

- Non-personalized and ready made products can be returned by the buyer within 30 days of the delivery date. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value..The package shall be returned to the business address: Peter Tkavc s.p., Dunajska cesta 106, 1000 Ljubljana, Slovenia. When the goods are returned, the refund of the order will be made to the buyer's credit card which was used for the initial purchase. The refund will be made no later than 14 days after receiving the returned items.

- All questions and concerns regarding the orders can be sent to hello@studiocarino.com. We will reply the next business day.


DAMAGES AND ISSUES

We have high standards for our products. We personally inspect each item before we ship it to you. Upon arrival, please check your items thoroughly. Keep all original packing materials. If you have a damaged or incorrect item, please notify us via email at hello@studiocarino.com within 7 days from the date of delivery, and we’ll be sure and get back to you within 24 hours or the next business day.

If you are not happy, we’re not happy. We’ll make it right.

CHANGES AND ORDER CANCELLATION

Because our products are made-to-order, we are unable to make any modifications or cancel your order once it begins production. It is very important to double-check your order carefully prior to purchase. If you need to make a change or cancel your order, contact us within 24 hours at hello@studiocarino.com

We’ll let you know if we can accommodate your request.